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PRODID:-//Microsoft Corporation//Outlook 11.0 MIMEDIR//EN
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BEGIN:VEVENT
DTSTART:20100422T080000Z
DTEND:20100422T150000Z
LOCATION;ENCODING=QUOTED-PRINTABLE:Royal Berkshire Conference Centre, Readi=
ng
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 000001F5D1A875DE07A418B26E60478422EA2
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Focus on Aftersales 2010=0D=0ADeliver=
 a stronger aftersales business=0D=0A=0D=0AAn inspiring one day conference =
focusing on the key issues & critical themes affecting your aftersales busi=
ness today.=0D=0A=0D=0AWith uncertainty around new car sales, dealers will =
continue to face a string of financial challenges in 2010, now more than ev=
er you need to be focusing on your aftersales business.=0D=0A=0D=0AAttend t=
his one-day conference and gain a unique insight into the aftersales arena,=
 helping you to:=0D=0A1.	Understand the key to successfully implementing a =
CRM strategy.  Discover your key customers...and keep them!=0D=0A2.	Improve=
 your service adviser training.  Coaching advice on getting the best out of=
 your dealership service advisers.=0D=0A3.	Maximise your workshop profit op=
portunities through workshop efficiencies.  Time vs money vs reputation.=0D=
=0AIncrease your sales opportunities through upselling.  The key to increas=
ed profits.=0D=0A
SUMMARY;ENCODING=QUOTED-PRINTABLE:AM Aftersales Conference 2010
PRIORITY:3
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