Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.
Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.
Valeting companies have grown with the market, but the canny operators are readying themselves for a slowdown.
Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.
Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
Dealers, manufacturers and suppliers tell AM how the franchised sector can win back aftersales business.
What can franchised dealers learn from their fast-fit rivals?
A selection of images from AM's Aftersales Conference 2015
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis