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FSA mystery shopping

17 January 2011 11:30 in

We have picked up that the FSA is using mystery shoppers to test retailers on their compliance in the sale of gap insurance.

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Guest opinion: what next for VAT?

13 January 2011 12:42 in

As the VAT increase takes effect, it has become increasingly clear that political parties cannot agree on whether increasing VAT is the correct course of action

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Guest blog: Market changes place emphasis on importance of digital strategy

28 October 2010 12:19 in

Every Amazon purchase, every e-bay auction and every TicketMaster sale has contributed to a building confidence amongst online users that it’s both safe and convenient to shop online.

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poll header

How many add-on products do your staff present to a car buyer?

One: 13.3 %

Two: 33.3 %

Three: 6.7 %

Four: 6.7 %

Five or more: 40 %

None: 0 %


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