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Guest blog: Technology doesn’t drive up service revenue, people do

14 January 2013 12:07 in

A guest blog from Guy Allman, chief executive at BTC, on changing mindsets in the service department to help staff realise their potential.

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Block Exemption: What’s the real likelihood of June 1 ushering in overwhelming change?

07 December 2012 09:30 in

With 2013 nearly upon us, one date every vehicle dealer will probably want to circle on next year’s wall calendar is June 1.

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Is Audi City the dealership of the future?

09 November 2012 12:36 in

I recently visited Audi City in central London to experience the German brand's vision of future automotive retail.

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Do you operate a loyalty reward scheme that encourages customers to share their experience?

Yes: 40 %

No: 40 %

Not yet but considering it: 20 %

Vote now