Mazda UK’s Jeremy Thomson on giving his dealers a cost-efficient CI, solving their parts problem and why he wants a UK-Japan trade deal
Mercedes-Benz chief executive Gary Savage believes direct manufacturer sales are inevitable, but the new business model presents opportunities for dealers.
Maintaining a strong network has rewarded Kia with record registrations, industry accolades and dealer approval, says sales director Steve Hicks.
Hyundai chief executive Tony Whitehorn is not afraid to try out the latest technologies on the sales side, and now he is taking aim at the workshop.
Mercedes-Benz Vans network boss Sarah Palfreyman is driving her dealer partners to invest in more retail-friendly facilities.
While it is unlikely to catch its German rivals, Lexus is pushing hard to grow sales and awareness in the UK, says director Ewan Shepherd
Between falling sales, fire recalls and Brexit, Vauxhall endured a torrid 2016, but the last thing MD Rory Harvey wants is a knee-jerk reaction
Embedding demonstrator-equipped ‘customer champions’ in service centres will broaden coverage, believes SsangYong managing director Paul Williams.
Toyota GB managing director Paul Van der Burgh is not chasing volume, but quality – in a broader product range, more profitable dealers and better service.
North Europe general manager Peter Denton believes a bigger network, more used sales and better service will help Maserati emerge from its big brother’s shadow.
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