Staffordshire-based Knights Group punches above its weight in the drive to adapt new retail practices. It is embracing new technology and working practices, not least in its workshops. In this month's AM magazine, Knights Group aftersales director Ian Dow explains why he has extended working hours, up to 2am for some departments, and why the motor trade needs to follow the lead of other retail sectors on customer convenience.
Knights Group North, Stoke-on-Trent
- 28 August 2014
