PSA Peugeot Citroën has selected Cornerstone OnDemand's cloud-based talent management software, including solutions for learning, as the foundation for its new paperless and virtual academies.
With rising travel costs for in-person training, but a desire to increase qualification rates and training reach, Peugeot Citroen has teamed up with specialist training and consultancy organisation Calex and Cornerstone OnDemand to provide 12,000 employees across 500 dealerships with centralised access to online training using Cornerstone Learning.
The virtual academy, featuring interactive quizzes and chat boxes to increase engagement, has allowed Peugeot Citroen and its dealers to save £2.5m in travel and accommodation costs.
Cornerstone OnDemand and Calex aimed to help Peugeot Citroen deliver 20% of its courses virtually, but the solution was so successful that 64% of training is now delivered in this fashion.
For training which requires face-to-face sessions, Cornerstone OnDemand and Calex implemented a paperless academy, replacing 900-page training manuals with pdf documents accessed on Acer tablet devices.
These manuals are now emailed to delegates following training sessions, including sales, technical and legislative training.
The paperless academy means that delegates can also embed rich content within their individual training manuals, such as videos of new engines, or voice note recordings following a particular customer enquiry. This initiative has allowed Peugeot Citroen to save £750,000 on printing costs over three years.
“At Peugeot Citroen, we are continually focused on delivering innovative solutions to our vehicle customers, but this innovation continues across our offices and dealerships,” said Phillip Price, development and administration manager, Peugeot Citroen.
“Calex and Cornerstone OnDemand have enabled us to simultaneously improve training for the dealerships and greatly reduce costs, supporting career development and employee retention – most notably, increasing the qualification rate by 14 percent last year.”
As editor, Tim is responsible for the media content, planning and production of AM's multiple channels (AM print and digital magazines, website, social media and contributing to our events planning). He interviews and writes about as many franchised dealer groups and UK divisions of motor manufacturers as possible, to explore the issues facing UK motor retail and understand what solutions dealers and suppliers are using to overcome these.
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