Has your service retention improved in the last two years?
Fleet Sales Specialist - Corporate SME
AM F&I Breakfast Club
Successful dealers are evangelical about using service plans to boost profits and retain customers
While new car registration increases dominate the headlines, CAP research is uncovering a trend of more profitable used car business.
The Financial Conduct Authority (FCA) has begun a study into general insurance add-on products with an appeal for evidence of competition in the marketplace.
So, from previous pieces we now have a definition of our customer experience and have communicated it clearly and regularly to staff and customers, writes former John Lewis executive Andrew McMillan.
Average selling price falls at Manheim, but a number of sectors see increases
The AA has formed a marketing partnership with Vcars to use the AA brand to sell used cars online.
New figures released today by the Finance & Leasing Association (FLA) show that May 2013 was the seventeenth consecutive month of double-digit growth in the consumer new car finance market.
UK business confidence continued its upward trend this month, and reached its highest point since May 2012.
Commissioned videos and DVDs are helping retail car buyers to understand the complexities of motor loans
Setting the right used car price is a complex science that’s worth studying to maximise dealer profitabiliy
May figures show a strong recovery from the April drop
UK new car registrations increased by 13.4% in June to 214,957 units, securing a 10% growth in the first half of 2013 and the 16th successive monthly rise in figures.
Dealers that are developing smartphone applications should look at making them compatible on Android phones to reach the largest pool of customers in the UK.
Used car sales in the first three months of the year fell by 5% to 1,653,668 units in comparison to the same period last year, according to the latest Used Car Sales Index from Experian.
Lenders and dealers are striving to provide clear advice about loans as customers increasingly search online.
Manufacturer offers for retail new car buyers - updated monthly
A host of pictures from the 2015 AM Awards at the ICC in Birmingham
17 April 2015, Competitive + OTE
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis