Franchised dealers could be taking a much larger share of business in the lucrative fleet sector, but are still falling short in a number of key areas, including the level and reliability of service they provide.
There is a huge opportunity here. The UK economy hasn’t actually rebalanced in the way that the government hoped for. But the automotive sector really is doing the ‘heavy lifting’ of reshoring, exporting the economy out of recession, and driving growth. Let’s make the most of it.