How might the FCA's "exploratory enquiry" into motor finance impact on franchised dealers? Please leave a comment.
Automotive Management Live
Dealers have long been reliant on word of mouth and brand loyalty for sales, and the customer buying experience is a big part of this.
Currently up to 44% of ‘red work’ – that which is identified as either an urgent fault or repairs that, if not completed, will render the vehicle unsafe, or even illegal - remains unsold by the average aftersales department.
A significant contributor to the impact of the 2008 crash was the fact that firms had failed to have honest conversations internally about their potential exposure.
We know that customers are paying on average of 11% more, when they choose a franchised dealer to carry out work.
Prof Jim Saker asks if UK businesses, apprentices and training providers will get a fair deal from the apprenticeship levy.
When I joined Google in 2011, after more than a decade in the automotive industry, it wasn’t the obvious choice.
The PCP industry is booming. Thousands of drivers every year walk off the showroom forecourt with a brand new motor and a freshly signed PCP agreement to go along with it.
In severe cases of abuse, where fraudulent intent can be established, an individual may be prosecuted in a criminal court. Dealers will be affected by the implementation of these new rules.
By offering consumers something truly innovative, and by adapting and modernising their ecommerce platforms, brands can ensure they don’t lose out in the online race.
Like all organisations that process personal data, motor dealers must comply with data protection legislation.
23 May 2017, Competitive basic + Bonus + Company car
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