Japanese brands continued to dominated the What Car? reliability survey, with the Toyota Aygo, Honda Jazz and Lexus CT200h all scoring top marks.
A small number of independent dealers boost their bottom line with aftersales. Should more follow suit?
Your dealerships’ service staff need to be masters of many trades to serve growing numbers of customers effectively.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
Paint protection experts are helping car dealers to reap financial rewards by convincing consumers of the treatments’ benefits.
Car dealers who offer own-brand service plans have a valuable new option with which to entice customers.
Valeting companies have grown with the market, but the canny operators are readying themselves for a slowdown.
Dealers who offer their own service plans have a distinct advantage over those who only sell manufacturers’ products.
Car dealers are targeting corporate customers with services such as free collection and delivery and night-time servicing
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