Going the extra mile for used car customers can make a world of difference to your business, and it’s often not expensive or complicated.
Every consumer is different, and dealers’ approaches to them vary, but AM's Dealer Masterclass outlines the fundamental practices to improve your service.
Personal attention, engaged staff and a few tricks from the hospitality industry will keep customers coming back, AM Customer Service Summit delegates heard.
Automotive Management quizzed car dealers to find out how they make their customers feel extra-special.
Find out what features are in this month's, and future, issues
Automotive Management is also available in a printed format on a monthly basis