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CitNOW video best practise FAQ section logo Bodyshop


If your query is not answered, then please contact CitNow on 01189 977740 or alternatively via email, support@citnow.com


Most customers don’t understand the technical terms used on a day to day basis by technicians and don’t recognise the parts that you are referring to. Using a pointer directs the customer to the specific area being referred to, leaving no room for error or misinterpretation.

In order to maintain transparency, a pre check video is a great way to show the vehicle condition on arrival.

It is important to maintain the quality of the CitNOW just in case any queries over the vehicles condition may arise in the future.

CitNOW can be used to help initiate retail upsell and to reduce the risk of spurious damage claims from customers.

They also help speed up the whole insurance claims procedure.

Use the fact that the vehicle is in the bodyshop now to help up-sell, better deals can be done as the paint and materials are already there.

Mention the practicalities of not having to bring the vehicle back at a future date.

Point out that as the vehicle is being brought back to new, now would be a good time to have the wheels refurbished and any scuffs and scratches dealt with.

It is an essential tool in keeping the customer informed.

Let them know what stage their vehicle is at throughout the process, show it in the paint booth being prepped and inform them of any other defects that they may want repaired at the same time.

You can use it in numerous ways to upsell, just pointing out wheels that need refurbishment can result in a marked increase in work.

Other items include repairing scuffs and scrapes while the vehicle is already in, while other options like protective coatings can also be mentioned as a service that customers would benefit from.