In the same way as you would approach a normal CitNOW with an introduction and brief overview of the vehicles condition.
However, this needs to be followed up with the areas that require immediate attention.
They should only be referred to as ‘issues’ or ‘areas of concern’ and not as faults.
It must be reiterated that the work must be done ‘TODAY’.
This can be further enforced with terms such as ’IMMEDIATE ATTENTION’.
It is also advisable to intersperse any bad news with items of good news.