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Watch: Caffyns Volkswagen Worthing - making technical information understandable to motorists

How to make technical information easily accessible to motorists which delivers reassurances translating into excellent standards of customer care.

The Caffyns workshop sounds like a happy place to work with the upbeat music in the background yet Ian’s voice is audible and his explanations easy to follow.

He runs through the usual eVHC aspects such as tyre tread but interestingly includes a shot of the oil being drained as part of the service leaving no doubt the technicians are doing what they say.

The walk-round the vehicle is thorough with accompanying commentary which is easy for the layperson to follow including highlighting different components and what the technician is checking such as corrosion and splits.




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