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11420 Customer Support Executive

  • Job added:   16 December 2015
  • Salary :   Negotiable
  • Location :   London
  • Job Type :   Permanent
  • Reference :   11420
  • Company :   Chris Eastwood Automotive Ltd
  • Contact :   Frances Corcoran
  • Email :
  • Telephone :   01371 874516
  • Website :

To support the achievement of the London Fleet Sales business plan by maximising sales of new vehicles to new and existing customers via telephone, email & online procurement. To be the main contact for customers, dealing with all operational matters, from receiving initial enquiries through to vehicle deliveries, in line with department procedures.  Receiving enquiries from new and existing customers and dealing with them in accordance with customer service level agreements, Provide Account Managers with the necessary office and account administration services to support their sales efforts. Log and maintain progress spreadsheets to ensure the life cycle of every order can be tracked and monitored. Progressing outstanding orders within service level agreements. Keep customers informed about product changes, delays and price increases, Arranging vehicle deliveries, preparing and completing all relevant paperwork, To provide support in order to gain high levels of customer satisfaction, Act as point of contact for customers and prospects, ensuring all clients are dealt with courteously & efficiently and that any required actions are implemented, Prepare reports as requested, Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to. Handle all internal and external customers and suppliers with courtesy and ensure the Brand experience is delivered to all contacts at all times. Previous Fleet/Corporate Sales experience would be advantageous, Good telephone manner Exceptional customer service skills, A proven ability to work as part of a team, to achieve team goals and share knowledge and best-practice, Excellent planning and organisational skills, with outstanding attention to detail, especially under pressure. Ability to work to tight deadline IT literacy, including Microsoft Word and Excel, and preferably Fleet systems and processes, Must be accurate and be able to multi task and prioritise workload. Judgement and decision making, Personal drive and capacity, Must be able to develop knowledge of vehicle specifications and vehicle ordering systems. Salary: Neg - MUST HAVE PREVIOUS MOTOR TRADE EXPERIENCE.

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