Executive Office Advisor required. The role requires you to handle escalated customer contacts including inbound calls, outbound calls, and customer visits; identifying customer concerns and implementing an appropriate solution, during first contact whenever possible. As well as vehicle owners, you will also be required to handle communications from Dealers, Handle contacts passed from Senior Management/Case Reviews where required. Solicitors, Insurance Companies, Trading Standards, and Society of Motor Manufacturers & Traders, Police Departments / VoSA and other Government departments. Handle correspondence relating to legal issues. Maintain Executive Contact Database, and Legal & Safety Database Handle County Court Claims. Prepare defence statement and other documentation required & attend Court hearings if appropriate. Administer Dealer paperwork for reacquired vehicles Prepare monthly reports on reacquired vehicles Achieve key performance indicators of the role, both quality and quantity, Use voice, language and communication skills to communicate effectively and professionally. Use technology provided to assist resolution of customer queries, and to keep accurate and detailed records of customer contacts. Develop and maintain product knowledge, business process and system expertise to meet on-going customer and client needs Work effectively and co-operatively with colleagues and other internal departments. Provide feedback on customer cases as required. Communicate any operational, process or system problems to the Team Leader/Manager. Adhere to company policies and procedures. You will have proven experience of advanced written communication (ideally court documentation/high level complaints handling). Experience in customer contact centre is essential. Previous legal experience essential (any business industry).. Experience in motor industry advantageous, GCSE or equivalent in English Language. Proficient use of Word, Excel, PowerPoint, Outlook, internet. Professional telephone manner & strong communication skills to be able to identify, confirm and action customer requirements. negotiation skills. excellent customer service skills. tenacity and assertiveness. Salary: 25k pa
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