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After Sales Administrator

  • Job added:   18 September 2019
  • Salary :   £20000 - £23000/annum
  • Location :   Manchester, Greater Manchester, North West
  • Job Type :   Permanent
  • Reference :   210654071
  • Company :   CV-Library
After Sales Administrator
Wythenshawe - Manchester
Fulltime/Permanent
 
This is a fantastic opportunity to join the largest supplier in their industry and become an integral part of a busy team. This role requires a strong Administrator who can manage their own workload and work well within a team.
The duties of this After Sales Administrator position will include:

- Delivering continuous improvement in After Sales revenues and cost efficiencies
- Monitoring warranty claim submissions and requisite credits and take action as required
- Maximise departmental profitability through the sale of parts, accessories and other products
- Improving the quality of after sales service to aid retention
- Establishing and maintaining good relationships with all internal/external departments
- Working closely with the Customer Service team
- Dealing with Warranty claims
- Authorising and issue of RMA numbers for product returns
- Providing estimates for other shipping, replacement parts etc
- Dealing with returns to customers and suppliers
- Logging details of all calls
- Monitoring and production of monthly after sales comparison charts
- Dealing directly with customer over the phone or face to face
- All associated administration duties as requiredThe successful candidate for this After Sales Administrator will possess:
- Previous experience in a similar After Sales Admin / Service Coordination position
- A strong, confident telephone manner
- Confidence and professionalism when dealing with customers over the telephone
- Be hard working and motivated
- Be able to organise and prioritise workloads in a busy and changing environment
- Be a quick learner and be able to adhere to working policies and procedures
- Strong administrator with good IT skills

In return, this position is offered on a full time, permanent basis working 8.30am - 5.00p, Monday to Friday in Wythenshawe with a comprehensive benefits package including:

- 25 days holiday
- Pension Scheme
- Experience:
- administration: 2 years (Preferred)

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