After Sales Advisor

JOB TITLE;

After Sales Advisor

COMPANY:

My client is a distributor for Industrial Products based in Leicestershire and they are now looking for an After Sales Advisor to join their successful team.

REPORTS TO:

Technical Supervisor / Technical Manager

OVERALL RESPONSIBILITY:

Providing outstanding customer service and advise to clients who have purchased products – B2B.

KEY AREAS OF RESPONSIBILITY:

* Provide effective telephone support to distributors & end users

* Provide effective support to all sales staff – internal & external

* Process warranty returns to agreed procedures

* Investigate and respond to distributor & end user queries

* Diagnose problems and attempt to resolve where possible

* Progress chase RN’s (warranty returns)

* Ensure all administration is completed to required level

* Progress chase customer complaints to satisfactory resolution

* Continuing liaison with Sales, Service Dept. & Warehouse

* Ad hoc projects as assigned by the Technical Supervisor/Technical Manager

* Carry out any other reasonable tasks as required

SALARY:

£18,000 - £22,000 (depending on experience)

20 days holiday p/a + Bank Holidays

MON – FRI

8.30am – 5.30pm