After Sales Advisor
My client is a distributor for Industrial Products based in Leicestershire and they are now looking for an After Sales Advisor to join their successful team.
Technical Supervisor / Technical Manager
Providing outstanding customer service and advise to clients who have purchased products – B2B.
KEY AREAS OF RESPONSIBILITY:
* Provide effective telephone support to distributors & end users
* Provide effective support to all sales staff – internal & external
* Process warranty returns to agreed procedures
* Investigate and respond to distributor & end user queries
* Diagnose problems and attempt to resolve where possible
* Progress chase RN’s (warranty returns)
* Ensure all administration is completed to required level
* Progress chase customer complaints to satisfactory resolution
* Continuing liaison with Sales, Service Dept. & Warehouse
* Ad hoc projects as assigned by the Technical Supervisor/Technical Manager
* Carry out any other reasonable tasks as required
£18,000 - £22,000 (depending on experience)
20 days holiday p/a + Bank Holidays
MON – FRI
8.30am – 5.30pm
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