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After Sales Advisor

  • Job added:   15 March 2019
  • Salary :   £18000 - £22000/annum
  • Location :   Leicester
  • Job Type :   Permanent
  • Reference :   209681893
  • Company :   CV-Library
JOB TITLE;

After Sales Advisor

COMPANY:

My client is a distributor for Industrial Products based in Leicestershire and they are now looking for an After Sales Advisor to join their successful team.

REPORTS TO:

Technical Supervisor / Technical Manager

OVERALL RESPONSIBILITY:

Providing outstanding customer service and advise to clients who have purchased products – B2B.

KEY AREAS OF RESPONSIBILITY:

• Provide effective telephone support to distributors & end users

• Provide effective support to all sales staff – internal & external

• Process warranty returns to agreed procedures

• Investigate and respond to distributor & end user queries

• Diagnose problems and attempt to resolve where possible

• Progress chase RN's (warranty returns)

• Ensure all administration is completed to required level

• Progress chase customer complaints to satisfactory resolution

• Continuing liaison with Sales, Service Dept. & Warehouse

• Ad hoc projects as assigned by the Technical Supervisor/Technical Manager

• Carry out any other reasonable tasks as required

SALARY:

£18,000 - £22,000 (depending on experience)

20 days holiday p/a + Bank Holidays

MON – FRI

8.30am – 5.30pm

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