Our Client based in Maidenhead, Berkshire require an After Sales Customer Service Administrator to join them on a temp to perm basis.
This is an excellent opportunity for you to demonstrate your excellent customer services skills and be rewarded with a permanent role.
* Entering of reports into Company database
* Contacting stores and store customers via phone and/or email in line with manufacturers contractual requirements
* Resolving customer/store issues within the parameters defined
* Ensuring that the final resolution is in the best interests of the client whilst maintaining customer satisfaction
* Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third party suppliers
* Assessment of collected customer goods to determine whether the defect/damage is covered under the warranty, and advising clients as appropriate
Ad hoc, but reasonable, requests from management or clients
Hours:37.5 per week - Monday to Friday
Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer
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