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After Sales Manager

  • Job added:   13 August 2019
  • Salary :   £30000 - £35000/annum
  • Location :   Bury St. Edmunds, Suffolk
  • Job Type :   Permanent
  • Reference :   210602462
  • Company :   CV-Library
After Sales Manager, Nr Bury St Edmunds, £35,000, After Sales Experience Mechanical/Automotive/Agricultural

Your new company
A growing and fast paced industrial business based between Newmarket and Bury St Edmunds.

Your new role
This is an exciting and challenging After Sales Manager job where you will be managing the service department, including all customer services and dealerships interaction and repairs enquiries. You will need the ability to provide the highest levels of customer service with a sales-minded attitude and develop lasting customer relationships. Duties to include but not limited to:

Assist customers in resolving issues and complaints concerning products
Obtain customer feedback
Train motivate and lead the after sales team
Monitor contract details and notify customers of expiration
Supervise operations within after sales and ensure KPIs are met
Manage warranty, customer return and supplier return processes
Oversee post sales service provided
Create efficient processes and procedures using services processes, tools and systems
What you'll need to succeed
To succeed in this After Sales Manager job you will need a minimum of 5 years previous after sales experience; proven management experience in setting objectives and monitoring performance; the ability the manage customer relationships and the ability to travel.

Engineering, automotive or agricultural experience is ESSENTIAL for this job.

What you'll get in return
In return you will be taking ownership for the After Sales function with a salary of £35,000.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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