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After Sales Manager

  • Job added:   18 November 2019
  • Salary :   £40000 - £48000/annum Plus car and pension
  • Location :   GL2, Hempsted, Gloucestershire
  • Job Type :   Permanent
  • Reference :   211226030
  • Company :   CV-Library
AFTERSALES MANAGER
Gloucester
£40000 basic OTE £48000

Our client are a highly successful Franchise Car dealership and are part of a multi-national group, Their company ethos is built around three main principals of great customer service, trust and transparency which they have developed over the last 25 years.

The role

As an After Sales Manager, the main purpose of your role is to ensure that the After Sales departments achieve their objectives and deliver excellent service to all customers.

Your main duties and responsibilities will be as follows:

To achieve personal targets
To successfully manage and coach the Service and Parts teams to drive growth and the achievement of their targets
To manage the diary on a daily basis to ensure there is an optimum amount of work booked to achieve objectives
To manage effective communication between the Service and Parts departments to ensure that parts are ordered in a timely manner to maximise ‘first fix’ opportunities
To ensure sufficient resources are available to meet servicing requirements
To conduct regular reviews of key operating controls
To oversee the department’s Customer Satisfaction Survey performance
To ensure that all company, franchise and trade association policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to within the After Sales Departments
To organise and participate in marketing activities promoting the dealership and after sales activities, as required
To maintain an appropriate level of training for all staff in the department commensurate with job role and franchise requirements

Who are you applying to?

Mikkelson Associates is a specialist motor trade recruitment agency, with over 100 years' combined motor trade experience. If you are skilled and experienced candidate, we want to hear from you. Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. If you give us your consent, we will add your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission

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