AM Online

After Sales Quality Manager

  • Job added:   5 July 2018
  • Salary :   £25000 - £30000/annum
  • Location :   Havant, Hampshire
  • Job Type :   Permanent
  • Reference :   208174094
  • Company :   CV-Library
Key Recruitment are recruiting for an After Sales Manager who is ambitious and wants to join a company who rewards success.
This is a really great opportunity for someone who has strong experience in managing a team of contact advisers, great soical media interaction and making sure customer quality stanards are met.

This company are rapidly growing, so it’s the perfect opportunity to grow your career! Within this position you will be responsible for providing correct CRM statistical information, managing a team of after sales contact advisors, identifying areas of development for individuals/teams, feeding back and ensuring improvements to service are made in line with expections.

My client is looking for:

Essential:

Extensive experience in a Customer Service Supervisor role preferably within consumer product industry
A sound knowledge of contact centre environment
Experience of MI production, the ability to analyse data, provide insight and make recommendations based on findings
Confident customer focus
Ability to work well under pressure
Proactive management skills
Commercial awareness
A thorough understanding of motivating a target driven team
Excellent leadership, motivation, administration and personal organisational skills
Strong verbal and communication skills at all levels, both internally and externally
Effective stakeholder management (both internally and externally)

Detail conscious

Highly competent using Microsoft Word and Excel

Ability to travel as and when required

Driving Licence

Desirable:

Excellent knowledge of the Kenwood and DeLonghi product ranges

NVQ Level 4 Diploma Customer Service or equivalent

Educated to A Level or equivalent standard with GCSE passes in English and Maths

Coaching skills

For a full job description or to discuss further, please send your CV Jessica on (Apply online only)

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