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After Sales Support Administrator

  • Job added:   4 December 2019
  • Salary :   £17500/annum
  • Location :   Wigan, Greater Manchester
  • Job Type :   Permanent
  • Reference :   211329049
  • Company :   CV-Library
After Sales Support Administrator


My Client is a Manufacturer trading for over 70 years in the Greater Manchester area & due to a further period of growth & demand across the UK & Into Europe for their product, we are currently seeking an After-Sales Support Administrator.

What do you need to succeed in your application for After Sales Support Administrator?

2+ years in an administrative role
Professional manor
Excellent organisation & time management
Excellent Communication Skills
Excellent telephone manor
Experienced in the use of Word & Excel.
Capacity to multi-task & deal with a high volume of work.What will your day look like?

You will be the first point of contact for both new and existing customers, & will be expected to provide a swift, informative service to all your customers: -

Liaising with engineers and Area Sales Managers
Logging faults, assigning engineers, ordering parts via our purchasing department, checking parts received to ensure they are correct and undamaged.
Managing your engineers to ensure their efficiency and productivity.
Generate performance measure statistics (within Excel)
Submission of all relevant data for engineers very accurately, taking calls from customers with regards to aftersales issues.
Taking and processing orders from customers.
Ensuring parts required/ordered are received and checked for damages / shortages.
Pricing and Invoicing after-sales orders. (Chargeable Items and Chargeable Repairs)
Liaising via telephone, email and face to face with Area Sales Managers and Area Sales engineers.Starting Salary: £17,500 pa.

Hours of Work: Monday to Friday 9am-5pm

20 days holiday per year with regular shut downs at seasonal periods - increasing by 1 day per each year of service to a max of 24 days

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