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After Sales Warranty Carpenter

  • Job added:   1 February 2019
  • Salary :   £37000 - £39000/annum £6,000 Travel Allowance
  • Location :   Plymouth, Devon
  • Job Type :   Permanent
  • Reference :   209384331
  • Company :   CV-Library
Our Client, a leading Global Manufacturer has a fantastic Opportunity for a Carpenter, officially named an After Sales Warranty Carpenter.

MAIN PURPOSE OF ROLE:

Undertake field work to resolve carpentry issues on products, both in the UK and Overseas.

RESPONSIBILITIES / TASKS:

* Undertake field work to resolve carpentry issues on products as specified by the Field Support Manager. This will involve working both in the UK & Overseas, travelling at short notice and possibly for extended periods, working out of hours when necessary.

* Provided daily updates to the Field Support Manager on work/ status.

* Document all work undertaken and the root cause of carpentry issues in a Field Visit Report.

* Ensure Visit Confirmation Form is completed and signed by distributor following work.

* Investigate carpentry issues and provide accurate feedback to identify any further parts/ rework required to rectify issues.

* Identify repeat issues and report to the Field Support Manager

* Develop personal knowledge of GWI (general work instructions)

* Support Distributor training events

* Undertake training identified by the company as required to developed multi mixed skill set.

PERSON SPECIFICATION:

* Excellent Carpentry and Boat Building knowledge and experience.

* Knowledge of the Aftersales function

* Experience working with boat crews & shipyards.

* Ability to work within a close Team

* Ability to work under pressure and to deadlines

* Ability to prioritise workload

* Ability to give clear feedback

* Good communications skills

* Driven to resolve issues and ability to challenge colleagues/ suppliers to achieve this.

* Ability to work out of hours

* Ability to travel at short notice and for extended periods

* Ability to represent the business in a professional & courteous manner

This is a fantastic opportunity and career move for the right person. In the first instance please email your CV today

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