About the role...
Your role as Assistant General Manager of Operations will be to lead, manage and drive all aspects of the Operations within the Manheim Auction Centre in Haydock. You will provide motivational leadership, performance management, coaching and support to your team ensuring efficient working practises and exceeding of KPI's and targets.
You will plan the resource of your business areas to ensure the effective delivery of Transport, Vehicle Inspections and the outside areas. Through your team you will deliver exceptional customer service and operational excellence by leading by example and driving best practice and continual process improvements.
You will be responsible for identifying key areas of growth and implementing best practice; identifying and delivering ways to improve processes to drive increased online penetration, increased revenue and profitability.
You will have full responsibility for the co-ordination of Health & Safety for the entire site, ensuring all Health & Safety documentation and training takes place and is completed in a timely manner.
Work closely with the Sales and Buyer Services functions to ensure stock management is up to date, including supporting and undertaking regular stock checks.
You will be an established Operations Manager within a similar operational/logistics environment, experience within Automotive is desirable, but not essential.
You are a successful and collaborative leader, providing support, coaching and performance management, engaging and motivating the team to deliver their objectives and meet their targets. You identify any gaps in their capability and drive corrective action where performance and delivery is not being met. You will be able to demonstrate that you have led teams through periods of change whilst ensuring the team remain motivated and focused to deliver business performance. Through your strong leadership, effective management and passion for your people, you will create an inclusive culture which encourages collaboration and team work and celebrates success.
You will be comfortable working within rigid regulations and procedures
You have experience working within a customer facing role and are passionate about you and your team delivering an exceptional customer experience. You are pragmatic and have excellent negotiation skills, with the ability to resolve customer queries and complaints to a mutual satisfaction
You have worked within a role that requires budgetary and business planning experience
Experience in understanding and analysing financial reports or budgets with the ability to analyse data to drive performance
A quick thinker, you’re able to use your initiative and be flexible, reacting to change quickly and effectively
You are highly organised with the ability to work to tight deadlines, prioritise workloads and delegate tasks appropriately
Good analytical skills with the ability to work in line with KPI’s and SLA’s