Our client, one of the UK’s leading Automotive Manufacturers, is embarking on a programme to improve customer retention and implement a robust Change Cycle Management strategy in the dealer network.
We are recruiting a team of regional Change Cycle Managers who will work closely with allocated dealers to review and enhance their renewals processes, effectively utilise the manufacturer’s Renewals Parity Tool and develop the network’s customer contact skills. Initial focus will be on renewing a significant book of PCP contract customers with the ultimate goal of improving customer retention performance.
This is a strategic programme requiring ongoing network support to embed best practices. The initial contract with the client is for a three year period and positions will be offered on a fixed term contract basis.
You will have a proven track record as a Field Manager (Finance Company or Manufacturer), or as a Dealer Manager with a Sales or Business Manager background. We are looking for candidates experienced in automotive finance and passionate about renewals and customer retention. You will be results driven, have excellent communication and influencing skills and able to develop positive and productive relationships with dealer staff at all levels. Ideal candidates will also have experience coaching and training sales teams, although full induction and training will be given.
If you think you can positively impact customer retention performance for our client, please apply by e-mailing your CV and cover letter to Anne Marie Feechan at email@example.com. Closing date for applications is Monday 8 February 2016.