Location: Skoda Derby
Are you a successful Customer Service Advisor looking to take the next step in your career?
Gordon Lamb Limited is a family owned business and was first established in 1953. Our Skoda dealerships represent a brand which continues to grow.
We now have a fantastic opportunity available for a Customer Service Advisor to join our Skoda dealership in Derby due to increased customer demand. The role would be ideal for someone already working in a customer service role who is looking to progress their career. State of the art manufacturer training will be offered together with extensive in-house coaching.
CUSTOMER SERVICE ADVISOR RESPONSIBILITIES:
> Establish rapport with and provide outstanding care to the customer.
> Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
> Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
> Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
> Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
> Ensure the customer understands the service charges, what work will be or has been carried out and involve technical advisors to answer queries where necessary.
> Produce customer invoices.
> Arrange/collect payment from customers over the telephone or in person.
THE IDEAL SERVICE ADVISOR:
> Previous experience in a customer service role, but not necessarily in the motor industry, as full training will be provided.
> A passion to deliver a high standard of customer service.
> A real 'can do' attitude.
> Bags of personality and able to take dealing with customers in their stride.
> Excellent telephone and face-to-face communication skills.
> Strong administration skills, be able to use computers with confidence and the ability to organise and prioritise work.
8.00-6.00pm Monday to Friday and Saturday mornings on a rota basis.
If you are looking to join a growing company that can offer excellent rewards, then you need to apply for this position now.
Salary: £18,000 - £22,000 OTE
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