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Customer service Car Park Attendant

  • Job added:   4 June 2019
  • Salary :   £9/hour
  • Location :   EH1, York Place, City of Edinburgh
  • Job Type :   Permanent
  • Reference :   210145534
  • Company :   CV-Library
The Q-Park Group is an innovative European parking organisation providing customers with a positive experience and superb levels of customer service through its high quality parking facilities.

We currently have an exciting opportunity for a Parking Host to join our team within our Edinburgh cluster of car parks on a full time permanent basis.

The successful candidate will work an average of 42 hours per week on a four shifts on, four shifts off work pattern. The working hours are rotating day shifts from 07:00 - 19:00 and night shifts 19:00 - 07:00. There is a requirement for the candidate to be flexible in line with the demands of the business.

The successful candidate will ensure customer satisfaction whilst adhering to Q-Park’s strict quality standards and maintaining a clean and secure parking environment.

Key accountabilities

* Ensuring satisfied customers through polite, hospitable and cooperative interaction.

* Constantly providing and ensuring a clean and safe environment for customers and colleagues and general working conditions by operating all cleaning procedures to quality standards.

* Conduct visible, regular patrols to maintain a clean, safe and healthy operating environment.

* Completing all administrative and cash handling tasks accurately and on time.

* Ensuring all car park and office equipment is working and taking corrective action when equipment is faulty.

* Undertake any other tasks as appropriate to meet operational contingencies.

Knowledge, skills & experience required

* Previous experience of working in a customer service role is essential.

* Have a flexible can-do attitude to work.

* Previous cash handling experience.

* Excellent communication skills.

* Conversant with Microsoft office applications including Word and Excel.

* Previous cleaning experience is beneficial.

* A full UK driving licence is required.

Benefits

* Hourly rate - £9.00

* Bonus scheme

* Car park season ticket 24 x 7

* Pension scheme including death in service cover

* 22.50 days annual leave entitlement

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