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Experienced Service Advisor (Automotive) - No.1 Global Car Brand

  • Job added:   31 July 2018
  • Salary :   £24000 - £27000/annum + Benefits + Perks
  • Location :   Hayes, Greater London
  • Job Type :   Permanent
  • Reference :   208351304
  • Company :   CV-Library
Experienced Service Advisor (Automotive) - No.1 Global Car Brand
Hayes
£24,000 - £27,000 + 22 days holiday, Pension scheme, Staff taken out
every quarter (if targets hit) + Bonus scheme

++ Excellent opportunity for an experienced motor trade /Service
Advisor to join the world's No.1 car brand ++

The Experienced Service Advisor Role:

As a Service Advisor you'll act as liaison between customers and
service department by communicating with customers regarding vehicle
problems and repair timeline, and expressing customer concerns to
service department.

In Detail:

+ Communicate with clients about vehicle problems, and warranty issues
+ Maintains positive relationships with clients to ensure repeat and
return customers
+ Approaches transactions with sales-minded professionalism and
suggestively sell products and services to clients, including making
clients aware of all packages and retail options available
+ Answers customer questions about services, including when to expect
vehicle repairs
+ Displays extensive knowledge about products and services
+ Ensures customer vehicle is finished on time and details for
customer services rendered and costs for those services, ensuring
satisfaction at every step of interaction
+ Uses all methods of customer communication, including online
bookings, phone calls, and in-person interactions, to schedule and
book appointments, vehicle drop-offs, and vehicle pick-ups
+ Communicates with technicians about vehicle statuses, and ensures
that vehicles will be ready for customer on time
+ Acts as an advocate for clients when communicating vehicle problems
and needs to repair department
+ Liaises with technicians about parts ordering to ensure requisite
parts are available when vehicle repairs require them, and
communicates any time restrictions to customers in timely manner
+ Processes customer payments
+ Demonstrates extensive knowledge of service department

About You:

+ Proven high level of customer service skills within the motor trade
+ Enjoys working as part of a team, and offers support and help to
others
+ Excellent communication skills
+ Strong Organisational and prioritisation skills
+ Able to use initiative and ownership of issues with a pro-active
can-do attitude
+ Willingness to learn and keep up-to-date with product and technical
information
+ Thrives in a high pressured environment

Salary & Benefits:

+ £24,000 - £27,000
+ 22 days holiday
+ Pension scheme
+ Staff taken out every quarter (if targets hit)
+ Bonus scheme

Interested? Just Apply Below...

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we shall process your details and pass your application to our client
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If you have any pre-application questions please contact us first
quoting the job title & ref. Good luck, Team RR

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