About our business...
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services and winner of 14 industry awards for both service and performance excellence since 2005, including Best Remarketing Company four years in a row.
Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK Manheim provides a national physical auction network, comprising 17 centres of which eight have dedicated commercial vehicle activities, a dedicated trade-only direct sales channel and three online bidding /sales channels.
Manheim also provides vehicle inspection, SMART repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups. Services include dealer websites, stock locators, social media services, SEO, live chat, vehicle photography, showroom systems, lead management software and aftersales customer contact systems.
About the role...
As General Manager for our auction centre in Northampton, you are responsible for delivering the remarketing strategy, meeting business targets and ensuring operating standards, service excellence and the financial performance of the site are achieved.
You will deliver this through inspirational leadership, developing an engaged, motivated and high performing team. Your team will deliver best practice, providing exceptional customer service and optimum client satisfaction at all times.
Leading by example you will demonstrate our business values, behaviours and culture, creating a great place to work and driving employee engagement. Effectively managing the performance and development of your team you will build talent and succession plans for the future.
Responsible for developing relationships with clients, you will identify and develop opportunities to build new business; delivering growth targets and improving the financial performance.
You will be responsible for the delivery of financial targets for the auction centre; maximising efficiencies and effectively controlling overheads and resource costs. Ensure client service delivery meets all contractual and quality KPIs and SLAs.
Continually develop networking opportunities and professional relationships with the centres key buyers and vendors.
You will be an established and experienced General Manager within a similar environment, experience within Automotive is not essential. With a demonstrable track record in both leading successful teams and driving new business and financial growth.
You’ll have a proven track record of critically assessing business opportunity, devising strategy and executing plans. Motivated and at your best when working in a fast paced and demanding role. You will be able to demonstrate that you have led teams through periods of change whilst maintaining business performance.
A collaborative, engaging and natural leader, you are used to working in a large and diverse business where an agile approach to problem solving is essential. You’ll be goal oriented and focussed, able to evaluate situations commercially and operationally.
Through your strong leadership, effective management and passion for your people, you will create an inclusive culture which encourages collaboration and team work and celebrates success.