To be committed to provide our clients customers with a world-class
claims service by ensuring that their claims are assessed quickly, and
if valid are settled in the shortest possible time.
You will be the first point of contact for our policyholder who has
suffered a loss following an incident involving their car. You must be
able to obtain the relevant details from them and record this
information giving the customer excellent advice and assistance,
whilst also assessing liability from the circumstances of the
incident. You will then manage the AD part of the claim to its
To ensure you adhere to the FCA Treating Customers Fairly 6 Consumer
Provide advice to customers on making a claim and the processes
Take reports of new insurance claims from our customers, or from
third parties, credit hire companies, insurers and solicitors.
Accurately record the information reported to us concerning the
circumstances of the loss.
Assess liability for an accident and offer advice and guidance to
our customers giving an objective opinion on prospects and where
necessary advise customers regarding where liability will rest.
Validating that cover is in force for a claim and identifying
possible fraudulent claim markers to be referred for investigation.
Instructing suppliers such as repairers, solicitors and car hire
Identify fault claims and enable rapid, proactive third party
Longacre Claims FNOL and Liability Claims Handler
Treat our customers fairly and ensure that the customer receives
world class customer service in accordance with industry and company
Support cost, service and process efficiency projects across the
team, as well as participating in departmental projects.
Capability, Knowledge and Experience:
Ideally minimum 6 months’ experience working in the FNOL team for an
insurer or motor claims handler; or
Minimum 12 months working in the motor insurance industry; or
Minimum 18 months in a call centre, or customer service environment
Good spoken and written communication skills
Accuracy and attention to detail
Positive and self-confident approach when dealing with customers
Ability to utilise qualities such as empathy, tact, assertiveness
and diplomacy when talking to our customers understanding that they
could be distraught and concerned following an incident
Ability to work under pressure and meet deadlines
PC literate with good administrative skills
Ability to take on increased ownership and responsibility when
Education and Qualifications:
Graduate preferred, but minimum 6 GCSEs including Maths and English
at Grade C or above, or demonstrable ability in numeracy skills and
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