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Operations & After Sales Executive

  • Job added:   8 November 2019
  • Location :   North London, London
  • Job Type :   Permanent
  • Reference :   211178921
  • Company :   CV-Library
Are you an experienced Travel Consultant that would like to move away from sales targets? Do you prefer dealing with back office amendments and providing an excellent customer service over sales targets? I am currently seeking a Operations and After Sales Executive experience using a GDS reservations system to dealing with post booking amendments and enquires. This is a fantastic opportunity for someone looking for a new challenge and to further their operational experience within a fast-growing travel company in North London.

DUTIES:

* Dealing with queries from agents via telephone and email
* Action back office amendments and changing to existing bookings
* Sending out paperwork to customers
* Liaising to suppliers
* Obtaining customer information to complete bookings
* Courtesy calls to customer prior to their departure
* Assisting with customer feedback queries

EXPERIENCE REQUIRED:

* A good long-haul geographical knowledge
* Experience using a GDS is essential
* Experience in dealing with both customers and suppliers
* Excellent communication skills
* Excellent telephone manner and attention to detail
* Able to work on own initiative and take ownership for completing tasks
* Professional attitude

THE PACKAGE:

The successful candidate can expect an attractive starting salary of £20,000 - £23,000, plus annual bonuses

HOURS OF WORK:

*You will be require to work 37.5 hours Monday - Friday; 9-5.30pm with the occasional Saturday

INTERESTED?
If you have the suitable skills and experience for the role, please follow the instructions to apply now

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