About our business...
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services and winner of 14 industry awards for both service and performance excellence since 2005, including Best Remarketing Company four years in a row.
Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK Manheim provides a national physical auction network, comprising 17 centres of which eight have dedicated commercial vehicle activities, a dedicated trade-only direct sales channel and three online bidding /sales channels.
Manheim also provides vehicle inspection, SMART repair, reconditioning and pre-sale preparation; transport; logistics; full defleet management and outsourced end-of-contract administration. In addition Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups. Services include dealer websites, stock locators, social media services, SEO, live chat, vehicle photography, showroom systems, lead management software and aftersales customer contact systems.
About the role...
As Payments Assistant in our Auction Centre in Manchester, you will support the smooth, accurate and efficient running of our Payments office, processing payments from buyers and out to vendors in an accurate and timely manner whilst providing excellent customer service at all times.
You will be responsible for facilitating payments from customers by electronic fund transfer and/or direct debit ensuring that payments and bank transfers are allocated to customer accounts; also checking company bank accounts for payments received by telegraphic transfer
You'll be dealing with customer enquiries, both face to face and telephone, in line with Manheim’s customer services excellence standards, escalating issues, concerns or queries as appropriate
Responsible for ensuring after sales invoicing is completed, sundry invoices are raised and all information is accurate and correct, distributing invoices and taking payment as appropriate
You will add delivery requests to invoices, preparing all paperwork, and releasing deliveries to transport when paid
You have responsiblility for ensuring that all payments transacted by you balance at the end of a sale; raising and taking payments for sundry invoices and closing cheques for account customers for purchases made during and post-sale
You will love working in a busy and fast paced environment; dealing with customers and always exceeding their expectations, delivering an exceptional level of customer service.
You will already have some experience working in a similar role or working within a payments environment and a basic knowledge of accounting would be advantageous, but not essential.
You are very organised and efficient and enjoy following processes and working in structured way. You are used to working to deadlines and are able to prioritise your work to ensure all deadlines are met. You have great attention to detail and strong adminstration skills. You are able to communicate appropriate and accurate information in written and verbal formats, to the right audience at the right time.