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Senior Customer Service Administrators - Car Rentals

  • Job added:   12 February 2019
  • Salary :   £19000 - £21000/annum Excellent Benefits
  • Location :   Kirkstall
  • Job Type :   Permanent
  • Reference :   209485816
  • Company :   CV-Library
Senior Customer Service Administrators - Car Rentals

Salary £19000 + £1400 Bonus + Excellent range of additional benefits

West Leeds | 920253

Our client, a superb business in West Leeds and a market leader in the Vehicle Leasing and Rental market, is looking to recruit experienced Rentals Customer Service Candidates for their teams. Working within a very busy inbound customer focused rentals role, your daily duties will include the following:

* Taking incoming calls in relation to rental bookings, dealing with complaints and calls that require a detailed level of investigation

* Managing a busy email inbox dealing proactively with queries

Supporting with billing and invoice processes

* Providing a bespoke customer journey to clients, configuring customer information to meet their requirements

* Working and assessing Client Service Level Agreements to manage complaints and ensure full resolution thereof

* Working with data to develop your knowledge of customers, carrying out research as required

* Providing a 1st class level of support to customers

This is an excellent opportunity, should you work within the rentals market currently or within a high volume customer service or complaints led role, looking for a new challenging opportunity.

To be considered to work for this superb employer, you must have the following:

* Vehicle Rentals or high volume customer service experience ideally with a strong complaints focus to your experience

* 1st class communication skills

* Able to work within a very busy, deadline driven environment

* Focused on providing a superb level of customer service at all times

* Excellent attention to detail, polite and courteous in approach

* Excellent problem solving skills and initiative in your day to day work

If you have the skills and experience outlined above, please telephone us IMMEDIATELY to be considered further.

*Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 7 days please assume that you have not been successful for the role you have applied for

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