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Senior Key Account Manager

  • Job added:   22 November 2016
  • Location :   Based in IHS office St. Albans / Home Office / Client Premises / Occasional European/global travel required
  • Job Type :   Permanent

About IHS Markit

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500.  We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk. 

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.


Position Summary

The PolkConnect solution uses key end customer and prospect data, sourced from DMS and OEM clients, as well as relevant market intelligence to provide insights to address end customer retention and loyalty. The solution supports our OEM and NSC clients to minimise end customer defections, to grow parts and services revenue, and to increase overall profitability for their respective dealer networks. PolkConnect helps our customers to manage key touch points during the vehicle ownership lifecycle as well as supplying our clients with critical market intelligence to evaluate where the strongest areas for growth potential exist and marketing communication tools to exploit it.

This experienced, senior business development position is responsible generating new business across Europe through prospect identification and conversion.  A strong understanding of the motor industry both from and OEM, National Sales Company and dealer networks point of view is required to establish consultative credibility with existing clients and prospects.  The solution is already proven in UK with existing clients but not currently adopted within any of the major European markets. A significant opportunity exists for the right candidate.

Primary Responsibilities

New Business Development / Existing Account Management

  • Works effectively with other sales colleagues, marketing, and product to develop and execute go to market strategies.
  • Engages relevant OEM, NSC and dealer group contact to develop pipeline interest for Polk Connect After Sales solution
  • Develop contact networks through existing connections and research.
  • Actively contributes to the establishment of budgets and responsible for providing forecasts and pipeline updates as required.
  • Provides input on new product development projects (voice of the customer)
  • Keeps current with product, industry, and competitive knowledge, multi country, and feeds back accordingly.
  • Recommends pricing and negotiation strategies, as well as modifications to the product/service line, for the sale of products to management.

Consultative Selling

  • Promotes and sells complex solutions with new and existing customers.
  • Requires a significant amount of face-to-face customer interaction.
  • Prepares and communicates pricing, proposals, negotiates the terms and conditions of the sale, and closes the final sale.
  • Understands and utilizes strategic selling.
  • Achieves/exceeds assigned sales targets on a consistent basis.

Business Management

  • Records all information into a CRM system and maintains history of transactions and notes for complete customer profile.
  • Owns and manages opportunities through R&A submission and approval process.
  • Responsible for new business financial performance from scope development through to delivery.

Secondary Responsibilities

  • Structured collation of market intelligence impacting adoption of Polk Connect solution in key European markets.


  • Works closely with marketing and product teams, aligns with UK sales team and Polk Connect operational centre, positively influences European sales teams to leverage contact networks.

Minimum Qualifications / Experience

  • Colleagues would typically have around 5-8 years automotive experience at this level with after sales emphasis
  • OEM, NSC or agency background with experience in Aftersales CRM.
  • Appreciation of car dealership operating models and technologies used.
  • Industry experience or University degree (Bachelors or equivalent) in related field.
  • Previous experience aligning software applications or similar technical products to customer applications.
  • Demonstrated ability to develop and expand client relationships.
  • Strong communication, customer service and presentation skills.
  • Multi market cultural awareness essential.
  • Background within or an appreciation of dynamics and commercial relationships typically present between national sales companies and their dealer networks.
  • Strong driven business development professional

Other Requirements

  • Frequent travel to customer sites and/or trade shows.
  • Additional European language skill preferred  

Working Conditions

Based in IHS office St. Albans / Home Office / Client Premises / Occasional European/global travel required

We are proud to be an EEO/AA employer M/F/Disability/Veterans. Please refer to the  EEO is the Law Poster & Supplement, Right to Work and Pay Transparency Policy.  IHS is a participant in E-Verify (see links below).  We maintain a drug-free workplace and perform pre-employment drug testing.

How To Apply

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