AM Online

Service Advisor (After Sales)

  • Job added:   13 April 2019
  • Salary :   £20000 - £21000/annum
  • Location :   Leicester, Leicestershire
  • Job Type :   Permanent
  • Reference :   209859538
  • Company :   CV-Library
Your Role:

To acknowledge all customers and potential customers of our business immediately in a warm and friendly manner clearly understanding that you are an ambassador for the company. If you are not a highly motivated individual with a strong work ethic, a team player with a keen interest in people then this is unlikely to be the position for you.
As a sales role all the benefits provided by the company to their customers will be offered on all opportunities in an effective way.
To ensure that the completion of any customer visit is finalised knowing that the visit has been fully completed or future visits or actions have been documented. To ask “Is there anything else I can do for you today” will be a measurement of the satisfaction achieved with each customer

Key Performance Indicators:

· To achieve targets for product challenge set on a monthly basis

· To achieve mystery shop standards set on a monthly basis

· To achieve Red and Amber scorecard set on a monthly basis

· To achieve service plan targets set on a monthly basis

· To ensure all customers service and MOT dates together with other personal data are updated on all visits

· To ensure Calltracks is used as required by the company for monitoring and training purposes

· Ensure all phones are answered correctly within four rings

· Ensure special order parts are chased daily

Job Requirements:

· Be experienced in the Service Industry

· Have experience of dealing with the public

· Have a strong work ethic

· Be self motivated

· Possess a high energy for work

Benefits:

· 22 days holiday per year

· A long term career with a stable market leader

· Full support and training

· A competitive remuneration package

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