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Service Advisor - No.1 Car Brand | Calling All Customer Champions

  • Job added:   15 July 2018
  • Salary :   £32000/annum OTE + Excellent Company Benefits
  • Location :   Kidlington, Oxfordshire
  • Job Type :   Permanent
  • Reference :   208257246
  • Company :   CV-Library
Service Advisor - No.1 Car Brand | Calling All Customer Champions
Oxford, OX5 1FJ
c£32,000 OTE - Up to £24,000 Basic (DOE) + Excellent Company Benefits
+ Training

++ Automotive experience not essential. We're keen to talk to all who
love to offer the best customer experience ++

We have been awarded No.1 in 'The Sunday Times Best Big Company To
Work For' 2016
Do you want to join in our success?

The Service Advisor Role:

As a Service Advisor you will ensure the highest level of customer
satisfaction and care at all times for our customers in for vehicle
servicing and repair.

As a Service Advisor, you are the principle point of contact for all
customer communication, before during and after the vehicle is in our
service department. You will have excellent communication and
organisational skills in order to look after customers and your
workload. Always delivering an incredible experience to all, whether
internal or external customers. You will be quick to identify the
needs of the customers, advising them of planning for costs of
repairs, together with opportunities to upsell essential work. In this
busy state-of-the-art service department of 25 staff, you will be able
to work to tight timescales and thrive on the pressure. As a great
team player, you will also need to support your colleagues whenever
possible.

Alongside your customer first approach, you will maximise sales and
maintain customer retention whilst achieving your targets. Passion for
the product and delivering incredible customer service will be evident
in everything you do. This could also be an ideal opportunity for
someone with basic parts or service experience, who is looking for the
right career move.

To be a success in this role, you will have:

+ Excellent planning and organising skills
+ Effective communication skills
+ Commitment to delivering customer excellence
+ A positive ‘can-do’ attitude
+ A good standard of verbal and numerical reasoning
+ Computer literacy
+ A keen eye for detail
+ Previous experience in a target driven role
+ Great teamwork skills
+ Pride in your work and personal presentation standards

Your Responsibilities:

+ To provide an outstanding level of customer care ensuring the
highest standards of satisfaction at all times
+ Book service and repair work always ensuring workshop and parts
availability
+ To keep customers fully informed of progress and advise of extra
work needed in order to meet customer deadlines
+ Ensure all customers receive detailed Visual Safety Reports and
supporting video
+ To organise courtesy services of loan cars, collection & deliveries
and local lifts.
+ To obtain and process payments according to company policy
+ To achieve hours sold targets as a member of a motivated team,
Ensuring the WIP is kept to a minimum (Treating everyday as month end)
+ To maintain accurate customer records on Kerridge and CRM systems
+ Help deliver balance scorecard results for department to meet
Manufacturers expectations

Benefits:

We offer a package of c£32,000 OTE with a basic of up to £24,000
depending on experience. We also offer great benefits including:

+ 22 days holiday, rising to 25 after 5 years
+ Company pension scheme
+ Life assurance
+ Discount gym membership
+ Vehicle purchase discount, Employee Advantage - retail discounts
with over 3000 retailers
+ Cycle to work scheme

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply,
we shall process your details and pass your application to our client
for review for this vacancy only. As you might expect we may contact
you by email, text or telephone. This processing is conducted lawfully
on the basis of our legitimate interests. Please refer to our Data
Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first
quoting the job title & ref. Good luck, Team RR

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