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Service Manager

  • Job added:   16 February 2016
  • Job Type :   Permanent

An exciting opportunity has arisen for a successful Service Manager to join our Vauxhall dealership in Darlington. You will be ensuring the effective and efficient operation of the Service Department, be a natural people person who can build great relationships with customers, manufacturer partners and colleagues.

You will have the drive and determination to create and maintain a team that always delivers the best customer service and have previous experience of managing a Service Department in a franchised car dealership.

Team management and development

  • Establish and agree individual targets for your team members to ensure everyone is aligned to their responsibilities and personal development.
  • Ensure the service team attend all company and manufacturer training when it’s needed.
  • Encourage, support and motivate the team, making it an enjoyable environment.  
  • Appraise & Coach the team to maximise their potential and the department’s success.

Customer management & communication

  • Be involved directly with customers on a daily basis.
  • Train and motivate staff to deliver the best possible service to make our customer’s happy.
  • Resolve all customer complaints by following team procedures and regain customer satisfaction.  

Department budget management

  • Monitor the daily financial performance of the department and take corrective action when needed.
  • Regularly review the department’s debt status.
  • Control the invoicing procedure to ensure accuracy on all job costs.
  • Regularly review all pricing policies including labour rates, fleet discounts, parts pricing/oil rates and competitor analysis and adapt where needed.
  • Develop and operate advertising and promotional activities alongside the Service department marketing plan.
  • Review the costs and effectiveness of marketing spend regularly for the department.
  • Monitor workshop product and performance daily across the team and individually.
  • Maintain appropriate staff levels to manage the department effectively including overtime and holiday to minimise department impact.
  • Ensure the team follows the Ministry of Transport standards so MOTS are carried out efficiently and effectively.
  • Review and comply with the manufacturer’s standards.  

Present at internal meetings, providing updates to Senior Management on the department performance, target results and future plans.

Your Skills.

  • Relevant experience in a leadership role
  • Proven track record in Aftersales within the automotive sector
  • Technical qualifications desirable.
  • A clean, current driving licence
  • Willingness to work additional hours as required
  • Experience and skills to review financial, volume and operational objectives

How To Apply

If you’re an automotive professional looking for a role with realistic career progression and a competitive salary, within a business that promotes positive change and development this is the role for you. Please contact Simon MacConachie [email protected]

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