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Service Programmes Manager, GB19

  • Job added:   17 February 2017
  • Salary :   £Competitive
  • Location :   Midlands
  • Job Type :   Permanent
  • Reference :   GB19
  • Company :   Copeland Select
  • Contact :   Richard Piper
  • Email :

A progressive  automotive vehicle manufacturer require a Service Programmes Manager to strategically provide advanced Aftersales programmes for all vehicle products, creating a positive impact on customer retention and increasing Dealer profitability.

Key Responsibilities:


  • Develop and recommend improvements for Service Programmes, producing product analysis and making detailed proposals to senior management.
  • Research and report on competitor Aftersales activity to suggest and ultimately introduce qualified programme improvements.
  • Oversee, direct and propose new suppliers and initiatives, encouraging a relationship between third party suppliers and Dealers to incentivise sales.
  • Communicate Aftersales programmes to the Dealer Network and relevant business partners, utilising methods such as bulletins, presentations and providing training support material.
  • Analyse programme effectiveness, managing supplier relationships, considering cost justification and produce reports to management and the field teams where required.
  • Monitor and manage relevant budget lines, justifying spend and ensuring all procedures are followed and recorded.

Experience required: 



  • Experience of managing and directing suppliers
  • Budget Management experience
  • Ability to manage multiple projects across different product types
  • Attainment of minimum numerical and verbal reasoning scores
  • Knowledge, understanding or exposure to core principles of relevant field
  • Proficient in Microsoft Office Packages




  • Experience of similar role within Automotive Industry
  • University Graduate in a relevant field or qualified by experience
  • Strong communication and interpersonal skills, to relate effectively with individuals at all different levels
  • Flexible in approach, with the ability to reprioritise and multi-task
  • Excellent organisation and time-management skills, with the ability to work well under pressure
  • High degree of self-motivation, productivity and acute attention to detail
  • Demonstrates a can-do attitude with the initiative, drive and resilience to see tasks through to completion

To be considered for this role, please forward your CV and a covering letter to Richard Piper at Copeland Automotive Recruitment. Ref: GB19



How To Apply

To be considered for this role, please forward your CV and a covering letter to Richard Piper at Copeland Automotive Recruitment. Ref: GB19

Copeland are experts in executive search and selection in the Automotive Sector.  We work for Automotive Manufacturers, Marketing Agencies, Finance Companies, Leasing Companies, and a wide range of Automotive Suppliers including: Parts, Warranty, Aftersales & IT. Based in the UK, we recruit, sales, marketing, dealer development, operations, analyst, planning and managerial roles. Copeland operates as an Employment Agency for permanent recruitment and is an Equal Opportunities Employer.

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