A workshop controller is responsible for ensuring all work to vehicles in their garage (usually within a dealership) is carried out appropriately. This involves assigning work to vehicle technicians. The workshop controller will also liaise with service departments within a dealership, for example, and will be on hand to answer queries from other departments regarding repairs, maintenance etc.
What does a workshop controller do?
Reporting to the service manager, key objectives a workshop controller will have in their role includes ensuring quality control, parts are correctly ordered, conducting audits on the team’s work and general compliance. There will also be a focus on ensuring the correct health and safety standards/procedures.
Other job responsibilities will include:
Generating profit for the dealership
Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
Working with colleagues and other departments to ensure a seamless service for customers
Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
Providing estimates for servicing and repairs and setting timescales
Accurately recording technician time and writing technical reports and recommendations.
Assisting technicians with technical challenges to identify solutions
Ordering correct parts for vehicles
Ensuring warranty standards are adhered to
Liaising with other departments with regards to parts and any other queries as the workshop representative
Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards
What key skills should a workshop controller have?
You will thrive in a workshop controller role if you have the following:
Previous experience within the automotive industry, particularly workshop control or technician
Strong IT skills
Attention to detail
Problem solving and decision making
Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email
Motivated and able to motivate others
Leadership and ability to delegate
Ability to work under pressure
What qualifications will I need to be a workshop controller?
To be a workshop controller, you should have a full UK driving licence, experience in a dealership, and strong IT skills (qualifications will come in very handy here). Ideally you will have experience of working as a fully qualified technician (level 3 preferred).
Evidence of ‘Right to Work in the UK’ will also be necessary, and any leadership/management training or qualifications which can be proved will also bode well for applicants.
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