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10872 - Customer Liaison

  • Job added:   9 February 2015
  • Salary :   £25k
  • Job Type :   Permanent
  • Company :   CHRIS EASTWOOD AUTOMOTIVE LTD
  • Contact :   Irene Taylor
  • Telephone :   01371 874516
  • Website :   www.ceauto.co.uk

Customer Liaison person required to assume expert responsibility for the management and performance of sites specifically when dealing with customer complaints or expressions of dissatisfaction (EOD). To act as a mentor for sites To be first point of contact for work providers where dissatisfaction has been expressed and to work with the sites to support them with problem solving and decision making. To maintain high levels of customer satisfaction at all times and ensure all complaints are dealt with by sites in a professional, timely manner. To liaise with work providers to ensure that the service provided is in line with their expectations/obligations. To record and analyse data to understand the root cause of dissatisfaction and make recommendations for corrective actions.  To act as an escalation point where sites are unable to resolve matters with a customer. To work with sites to ensure that all complaints / expressions of dissatisfaction are accurately recorded. Salary: 25kpa

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