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Aftersales Development Coach – Honda Motorcycles

  • Job added:   12 March 2012
  • Salary :   Competitive salary and Benefits
  • Location :   Field Based
  • Job Type :   Permanent
  • Company :   Impetus Automotive Limited
  • Email :   recruitment@impetusautomotive.com

 

 
 
 
 
 
 
Impetus Automotive is a successful and expanding Business Services and Consultancy Supplier with a significant blue chip client base. An exciting and challenging opportunity now exists to work with and on behalf of one of our Manufacturer clients – Honda Motorcycles.
 
Position Summary:
 
To deliver best practice process and performance improvement, at Honda UK Motorcycle Dealers, focusing specifically on workshop parts & labour sales, efficiencies and profitability.
 
Primary Responsibilities
 
  • To develop dealer processes and competencies, in-line with Honda UK standards, to deliver performance improvements in
 
-  Retail parts sales
-  Service Direct Profit
-  Parts Direct Profit
  • To identify the cause(s) of operational performance / process gaps at the assigned dealers
  • To create and implement, in conjunction with the dealer, an action plan to address the performance / process gaps, including appropriate remedial action in the areas of;
 
-Operational activities & business improvement initiatives
 
-Database management & marketing campaigns
­  
-Productivity, efficiency and utilisation of resources
­ 
-Sales performance targeting and creating a sales culture within the dealer
­  
       -Customer Retention
 
  • To provide intensive on-site coaching and monitoring through the implementation of the remedial action plan
  • To provide a detailed follow-up of the action plan’s effectiveness, implementing additional activity where required.
  •  Conduct regular scheduled visits and performance reviews with dealers and implement on-going action plans for maximising sales and profit opportunities.
 
Key Areas:
 
  •  Integration into the Honda Motorcycle Aftersales team
  •  Active interest / affinity with motorbikes and the motorcycle sector
  • Ensure implementation of best practice across the dealer business, as per the agreed standards, tools & techniques
  • Ensure consistency of approach between individual assigned dealers
  • Communication and reporting of activity and results to the Senior Operations Manager via the agreed reporting structure 
  • Maintenance of a professional, added value image at all times on behalf of Honda UK and Impetus Automotive
 
 
Target Profile / Experience:
 
  • An excellent understanding of the service core processes and related KPI’s is essential.
  • Previous experience of implementing workshop process and business improvement.
  • The ability to add value and improve performance is imperative.
  • Minimum of 12 months experience in a field based, regional role would be an advantage.
 
Capabilities:
 
  • Understanding of franchised dealer aftersales business practices
  • Proven track record for delivering results
  • Ability to inspire and motivate others to achieve results
  • Excellent communication interpersonal and analytical skills
  • Flexible approach to work – a self-sufficient, self-starter
  • PC literate
 
Closing Date:
 
The closing date for applications is: Monday 26th March 2012
 
 
 

 

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