Our Client has recently set-up a brand new 3S dealership facility in Vietnam, they have an immediate vacancy for an Aftersales Manager (may consider a suitably experienced Service Manager / Workshop Manager) who will be responsible for the set-up and management of the aftersales business.
Duties / Responsibilities:
- Manage and coordinate all aftersales activities
- Ensure a first class brand appearance in and set-up a bench mark aftersales centre
- Provide excellent customer satisfaction
- Coordinate and direct all activities within the branch to meet or exceed after sales targets
- Develop a competent, committed and confident team that consistently meets or exceed performance expectations
- Provide product training and market knowledge
- Provide Market analyses and monitor competitor's activities
- Maintain a proper customer's database
- Ensure a smooth order and delivery process of parts and accessories and the availability of all after sales and special tools
- Internal reporting (monthly after sales report, after sales performance report, customer satisfaction, stock management, etc.)
- Ensure all regulatory requirements are met and inspections are passed annually
- Effectively manage a cost saving approach
- Other ad hoc assignments and projects
- Degree holder preferably educated abroad
- After Sales experience or equivalent experience
- Minimum 5 years experience in a similar position with a multinational company
- Excellent Aftersales knowledge
- Excellent Management and communication skills
- Fluent in written and spoken English
- Dynamic, positive, confident, self motivated and a team player
- Take ownership when faced with obstacles and problems
Interested? Call Miss. Alpa Patel at HCP International on +44 20 8681 1111 for a confidential discussion.
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