Job Title: Aftersales Manager
Location: Brighton Audi
Hours of Work: 8.30am to 5.30pm Monday to Friday
Salary: Commensurate with skills and responsibilities
Main Purpose of Job
To achieve parts and service volumes and profit objectives through motivating and developing the Aftersales team to be fully competent in their job roles.
To manage the sourcing and supply of Audi vehicle parts and monitor all service processes, ensuring that all customers receive excellent customer service.
Maintain standards of performance of the parts and service teams through effective coaching and performance management.
Recruit and select team members in line with organisational requirements.
Maintain customer service standards and ensure understanding and adherence to the requirements of CSS within the Audi Centre
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).
Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with Audi (UK) and Audi Centre operating requirements.
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all Service processes meet HSO requirements and that they are implemented in a consistent manner.
Regularly communicates and interacts with members of other departments to develop the business and the Audi Centre team ethos.
Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.
Full Job Description available on our website
CLOSING DATE FOR THIS VACANCY IS 10th February 2013