A superb opportunity has arisen with our Client in China; they are a major automotive dealer in China and have an immediate opportunity for a top Aftersales Manager with responsibility for managing and developing their aftersales business.
•Manage and coordinate all aftersales activities
•Ensure a first class brand appearance and set-up a benchmark aftersales division
•Provide excellent customer satisfaction
•Coordinate and direct all activities within the branch to meet or exceed aftersales targets
•Develop a competent, committed and confident team that consistently meets or exceed performance expectations
•Provide product training and market knowledge
•Provide Market analyses and monitor competitor's activities
•Maintain a proper customer database
•Ensure a smooth order and delivery process of parts and accessories and the availability of all aftersales and special tools
•Internal reporting (monthly after sales report, after sales performance report, customer satisfaction, stock management, etc.)
•Ensure all regulatory requirements are met and inspections are passed annually
•Effectively manage a cost saving approach
•Other ad hoc assignments and projects
•Degree holder preferably educated abroad
•Aftersales experience or equivalent experience
•Minimum 5 years experience in a similar position with a multinational company
•Excellent Aftersales knowledge
•Excellent Management and communication skills
•Fluent in written and spoken English
•Fluent in written and spoken Chinese/Mandarin (ideally)
•Dynamic, positive, confident, self motivated and a team player
•Take ownership when faced with obstacles and problems
HCP International is a global automotive search consultancy...
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