Are you an ambitious individual with great people skills and the desire to succeed?
A highly successful and innovative Vauxhall dealer group are currently looking for an Assistant Contact Centre Manager to join the Team at its Business Development Centre based at our Hayes branch. Since they were established in 2006 they have won many automotive awards including Automotive Management most improved company of the year 2009 award and the Motor Trader 2012 Dealer Marketing Award. With the objective of becoming the leading retailer within the M25 they offer a stable and exciting environment in which their employees can grow with the company
The successful candidate will be responsible for supporting the Business Development Centre Manager in the day to day coaching and development of the contact centre team, through actively listening to, and being involved in taking calls. You will provide clear and strong direction to teams, encouraging and developing team members to their full potential. You will be responsible for delivering on Customer Service and Call Quality targets, whilst achieving Sales and Aftersales objectives.
The ideal candidate will have previous experience working in a Contact Centre environment in supervisory/management role, and will have excellent coaching skills. You will thrive on a challenge and enjoy working as part of a successful team.
Previous experience in the automotive trade is a benefit however not necessary, as full training will be given.
So if you possess excellent leadership, motivation and customer service skills and relish the challenge of meeting and exceeding targets then APPLY TODAY!
Role; Assistant Contact Centre Manager
Salary: £24,000, plus bonus. Excellent Commission Structure and Company Benefits.
Key words: Customer Service, Telesales, Automotive, Vehicle, Contact Centre, B2C, Incoming calls, Outgoing calls, Advisor, Executive, Sales, Team Leader, Manager, Assistant Contact Centre Manager