||Assistant Service Manager/Workshop Control
|Hours of Work:
||8.00am to 6.00pm Monday to Friday
8.00am to 1.00pm Saturdays on a rota basi
||Commensurate with skills and responsibilities
Main Purpose of Job
To control and co-ordinate the activities of employees in the Aftersales Department and ensure the highest quality of work is carried out at all times. Productive efficiency is to be maintained at 100% minimum overall and the department profit achieved.
Deputise for Aftersales Manager.
In the absence of the Aftersales Manager, ensure all Company and Audi UK reports completed and submitted on time.
Ensure that you and the team deliver exceptional customer service
Manage WIP to ensure all jobs are flagged and WIP is reviewed on a daily basis with Service Advisors
Monitor 1 Link, Coopers, Extended warranty, collection and deliveries, outstanding warranty claims, customer shelf, and action any issues
Manage EVHC system to ensure all opportunities to identify and sell additional work are maximised
Ensure all elements of HSO and Service Audit are completed by yourself and each Service Advisor and Technicians
Monitor calibration of equipment using spread sheets and re arrange/update on a monthly cycle
Check stock vehicle for campaigns
Cascade Tracker sheet and discuss actions/issues
Allocate work to technicians and apprentices with due consideration to their knowledge and skills.
Liaise with the Aftersales Manager and ensure that he/she is advised of any delay to, or of any further work needed on a customer vehicle.
All customers’ vehicles which are left in the workshop to be secure and safe, with all equipment switched off.
Carry out quality control process and on vehicles and record results.
Ensure that the highest standards of tidiness and cleanliness are maintained at all times.
Maintain a filing system for all Technical Bulletins and relevant documentation.
Strict control of signing off technicians’ time on ‘job cards’.
All ‘job card’ reports to be clear and concise, to be kept clean and returned to the Service Reception upon completion of any work.
To apply, please visit www.caffyns.co.uk and click on Careers
Full Job Description available on our website
CLOSING DATE FOR THIS VACANCY IS 7th April 2013