AM Online

Automotive Technical Engineer (English and French Speaking)

  • Job added:   21 October 2011
  • Salary :   Salary Range £30,000 - £35,000
  • Location :   Dubai
  • Job Type :   Permanent
  • Company :   MSX International LTD
  • Contact :   Hannah Croger
  • Email :   hcroger@msxi-euro.com
  • Telephone :   01206 202058
  • Website :   www.msxi.com

Job Responsibilities:

  • Provide Contacts with prompt technical assistance, and, complete and accurate resolution information where this exists.
  • Record electronic details of all calls to improve the design, development and manufacturing process.
  • Provide complete and accurate concern resolution information.
  • Contribute to Right-First Time fixes, increasing Customer Satisfaction, and reduced Repeat Repairs / Visits.
  • Timely escalation of cases (in accordance with client requirements)
  • Resolve enquiries from Client Help Desks and Importers (and Client personnel) via a Communications system, primarily telephone / technical request (TR) methodology.
  • Record data as required into a computer system.
  • Request Field Engineer visits when determined by the manager / NSC representative.
  • Availability for up to 2 weeks European market Field duty per year including overnight stays as requested.
  • Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required.
  • Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, etc) as determined by the Project Management.
  • Write and circulate data to other Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary.
  • Liaise with Importer personnel at all levels.
  • Liaise with Group Leader / Case Investigator / Hotline / FRED Engineers on Vehicle Case Histories, trends and analysis.
  • Liaise with Client Engineers / Staff on all issues associated directly with Hotline obtaining clarification from the Group Leader / Project Management if required.
  • Complete and provide information for Company documentation as necessary .

Person Specification:

  • Experience of carrying out vehicle repairs within a franchised dealership, preferably at a master technician level or equivalent.
  • Jaguar Land Rover recent brand experience desirable.
  • Thorough knowledge of all aspects of modern vehicle systems and repair processes, particularly up-to-date electronics, including: -
  • An ability to describe and understand complex technical issues clearly
  • Strong diagnostic and analytical skills
  • The ability to work logically and constructively with the determination to see concerns through to a conclusion within a team environment is necessary. Logical thought processes; also acquisitive and capable of non-leading questioning to
  • Confidently resolve technical concerns, use of telephones and computers.
  • Excellent Verbal and written communications
  • A willingness to train with a goal of becoming competent with new product launches across dual brands.
  • A willingness to adapt with change and be flexible is essential.
  • Above average inter-personal (people-handling) and people communications skills are also necessary. Must be able to effectively demonstrate team player characteristics, building both internal relationships within DTS and exhibiting excellent Client interaction capabilities.
  • Smart and professional appearance
  • Current Driving License.
  • Fluent in both English and French written and spoken language is essential for this role

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